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Deleting your data

Last updated 4 August 2026

What gets deleted

If you have sent a direct message to an Instagram or Facebook account managed by Remood, we may hold:

• the text of your messages
• your platform-assigned user ID
• timestamps, and any reply we sent you

On request we delete all of it, permanently, along with any record identifying you.

How to ask

1. Email info@remood.agency with the subject Data deletion request.
2. Tell us the handle you messaged from, and which business you messaged.
3. We may ask you to confirm from that account, so we don't delete the wrong person's data.

We complete deletion requests within 30 days and confirm by email when it's done. There is no charge.

Deletion without asking

Conversation records are deleted automatically after a retention period set by the business you messaged — 90 days by default. If a business stops working with us, or disconnects its account, the conversations we hold for it are deleted.

Removing our access yourself

If you are the owner of a business account connected to Remood, you can revoke our access at any time from Instagram or Facebook, under Settings → Apps and websites. Revoking access stops any further data reaching us; to erase what we already hold, email us as above.

What we may keep

Where Egyptian law requires us to retain a record — an invoice, for example — we keep only that record and nothing more.

For the full picture of what we collect and why, see our Privacy Policy.